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SHIPPING & RETURNS

SHIPPING POLICY

Orders placed on the hairgalaxyii.com site can be shipped to the continental U.S; Alaska, Hawaii, and U.S. Territories, and most international countries. Please allow 1 - 3 days to receive your order.

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If a package is refused upon delivery, a 15% or $25 (whichever is greater) restocking fee and the original postage fee will be deducted from your refund.

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We ship from warehouse in United States or China. Shipping time is generally 3-5 business days 

Tracking numbers are updated 2-3 business days AFTER PROCESSING TIME. Meaning, we will ship products first and update tracking order by order after the item is sent out.

 

Please note that FedEx orders cannot be shipped to a P.O. box or APO/FPO address, Puerto Rico or Guam.

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TRANSIT TIMES

Our transit times are based on USPS and FedEx posted delivery days and we cannot guarantee receipt of your order in the stated number of days if there are carrier issues, inclement weather or other factors out of our control.

 

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RETURNS & EXCHANGE POLICY

RETURNS

  • Customers are responsible for any return shipping fees. Please ship the item with a trackable method. We are not responsible for merchandise lost in the mail. 

  • Due to the nature of the product, all sales are final. We take great care and check all the orders before we send it to you, due to that factor and the nature of hair products, we do not offer refunds but we are glad to offer exchanged to accommodate you if you want a different style or length.

  • All sales are final for products that have broken seals, broken packaging. 

  • We do not refund for delivery failures caused by wrong addresses or “un-deliverable” addresses. If the customer refuses a perfectly fine package upon delivery, a restocking fee of 15% or $25 whichever is greater will be deducted from any refund.

  • Please send back all packaging and additional gifts to qualify for exchange. If there are small gifts such as lashes in your order, you may keep the item and we will send back the exchanged item without the additional gifts.

 

EXCHANGE POLICY

Not the perfect style or length you are looking for? No problem. Please contact us to initiate an exchange within SEVEN (7) CALENDAR day after you receive the product. 

 

We are more than happy to honor exchange on unused and un-opened hair products within SEVEN (7) DAYS upon you receiving the package. Please understand that we must require that any returned hair is completely UNUSED AND UNOPENED, IN THE CONDITION THAT IT WAS SENT TO YOU as it is required by law for hygiene purposes. 

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The original packaging needs to be intact to qualify for the exchange.

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